Your Comfort is Our Priority
Welcome to Innova Smiles. We’ve designed your visit to be smooth, clear, and comfortable.
New patient information for Innova Smiles in Marlborough, MA
What to Know Before You Visit
Starting with a new dentist takes a little trust. We handle the paperwork digitally so you spend more time in conversation with Dr. Fatima and less time with a clipboard.
Start Here: What Brings You In?
Pick the path that fits, then check your coverage.
Check your coverage
I have insurance
We verify your benefits for free before your visit when you book and return your appointment forms at least three business days ahead. We accept all PPO plans.
Verify My CoverageNo insurance
Our In-House Membership Plan bundles preventive care plus 20% off all other treatments for one annual fee, from $395/year.
Explore Membership PlanYour First Visit, Step by Step
Here is what to expect.
Easy Scheduling
Book now or call us. You’ll receive a secure text link to complete your forms digitally before you arrive—no clipboard needed.
Warm Welcome
Arrive at our modern Marlborough office. Grab a coffee, relax in our lounge, and we’ll guide you back promptly.
Comprehensive Care
Enjoy a thorough exam, 3D imaging, and a candid conversation with Dr. Fatima about your goals. No rush, no pressure.
What Happens During Your Visit
Your first appointment takes about 60-90 minutes. Here is exactly how that time is spent.
Check-in & Paperwork
Quick ID and insurance verification. If you completed digital forms ahead of time, this step is nearly instant.
Digital X-rays & 3D Scan
Low-radiation digital X-rays and an intraoral scan capture a detailed map of your teeth, roots, and jawbone.
Professional Cleaning
Our hygienist gently removes plaque and tartar, polishes every surface, and shares personalized home-care tips.
Comprehensive Exam
Dr. Fatima checks every tooth, screens for oral cancer, and evaluates your gum health and bite alignment.
Treatment Consultation
Review your results together on-screen. Dr. Fatima explains findings in plain language and outlines your options, no pressure, just clarity.
Total visit time: 60-90 minutes, we never rush your care.
Your Comfort Menu
Small comforts make a long appointment easier, so we keep these on hand for every patient, every visit.
Noise-Canceling Headphones
Noise-canceling headphones at every chair. Listen to your own music, a podcast, or simply enjoy the quiet.
Samsung Frame TVs
Samsung Frame TVs in every operatory. Watch your favorite show or follow your procedure in real time.
Coffee & Beverage Bar
Complimentary espressos, teas and fresh juices in our lounge. Help yourself before or after your appointment.
Gentle Numbing
Premium topical numbing gel applied before any injection for gentle, comfortable injections during every appointment.
Blankets & Warm Towels
Weighted blankets and warm towels available upon request — the small details that make a long appointment easier.
Premium Dental Chairs
Ergonomic, memory-foam dental chairs with lumbar support and adjustable headrests for extended comfort during longer procedures.
Dental anxiety? We focus on gentle, judgment-free care. Learn about our approach.
Patient Essentials
Insurance & Financing
Accepted plans, Cherry payment plans, and our In‑House Membership.
Our Technology
See how our TRIOS 5 scanner and 5D Smile Design workflow improve your visit.
Pay Your Bill Online
Securely pay your balance online anytime, no phone call needed.
New Patient Wellness Visit
$0 cleaning, exam, and X-rays with dental insurance. Includes free fluoride varnish when clinically indicated.
Office Policies
The practical details in one place: appointments, forms, insurance, payment and privacy. The full wording is in our Terms and Conditions.
Appointments & cancellations
- When you schedule an appointment, we reserve that time specifically for you.
- If you need to reschedule or cancel, we ask for at least 48 hours’ notice to avoid a fee. Please contact our office for details on our cancellation policy.
- You can reschedule by phone or through our online booking system.
Your forms
- Once your appointment is booked, you’ll get a secure link by text automatically — complete your forms digitally before you arrive.
- Returning your forms is also what starts your insurance verification.
- Bring a valid photo ID, your dental insurance card (if applicable), and a list of current medications.
Insurance & benefits verification
- We accept all PPO plans and file the claim for you.
- In-network: Delta Dental (Premier and PPO) · Blue Cross Blue Shield of MA (Dental Blue PPO, Dental Blue 65 and Medicare HMO plans) · Cigna and Altus (select plans) · Guardian · Humana · Aetna and MetLife plans in Guardian's network-sharing agreement · United Concordia plans in Humana's network-sharing agreement.
- Out-of-network, but we file your claim and give you a written estimate first: UnitedHealthcare · Ameritas · Principal · Aetna and MetLife plans outside Guardian's network-sharing agreement · United Concordia plans outside Humana's network-sharing agreement.
- Once you've booked your appointment and returned your forms, we'll verify your insurance benefits and call you with a breakdown within three business days.
- We do not participate in MassHealth or Medicaid.
- Insurance coverage varies by plan. You are responsible for the full balance of your account, including any portion not covered by your insurance.
Payment & financing
- Payment for services is due at the time of treatment. You can also pay your balance online.
- A written treatment plan with itemized fees is provided before any treatment begins, consistent with Massachusetts Board of Registration in Dentistry regulations (234 CMR).
- For anything insurance does not cover, we offer 0% APR financing through Cherry, subject to credit approval. CareCredit accepted.
- HSA and FSA cards are accepted; most dental treatment is an eligible expense.
- No insurance? Our In-House Membership Plan bundles preventive care plus 20% off all other treatments for one annual fee, from $395/year.
Privacy & terms
- Clinical health information collected during in-office visits and treatment is governed by our HIPAA Notice of Privacy Practices, provided at your first appointment and available online.
- Our HIPAA Privacy Officer is Dr. Ambereen Fatima, DDS. Questions about your health information and privacy complaints go to her at the office.
- Read our Privacy Policy and Terms and Conditions.